Oct 1, 2020
Despite our differences, chances are we can agree that for everything, there is a season – a time to say ‘yes’ and a time to say ‘no’.
In business, this decision often intersects with the bottom line. If either answer takes us one step closer to a desired goal, it’s only natural to choose accordingly. Yet, as my Disney experience taught me, there’s value in saying ‘yes’ in the moment at the cost of temporary inconvenience.
As Jody and I discuss, one of the mistakes young leaders make is waiting until there’s a problem to intervene on behalf of a customer. If we say ‘yes’ only when pushed into a corner, we’re not empowering success on either side; however, if we can build value on how our services can provide value, our businesses will flourish in the long run.
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