Nov 29, 2018
On this episode, we talk with Simon Little of Studio STL in Port Townsend, WA. Simon runs a business that used to be just himself and has now grown to several employees. We discuss some scalability principles he can apply in a small office environment that would make an impact for the staff and clients.
Before anyone...
Nov 22, 2018
We all need feedback to get better. Feedback usually goes from supervisor to employee but sometimes it’s good to have feedback going the other direction too - employee to supervisor. However, that’s certainly not easy for it to go “up the chain” even though it’s beneficial.
There are creative ways to go about...
Nov 15, 2018
We had a listener question on this episode about food allergies and how Disney World works with that. Disney does an excellent job working with food allergies from a real and perceived risk and this listener is curious how Disney tackles this issue so well. We believe we do this well because it stems from our culture at...
Nov 8, 2018
The one thing I used to worry about at the Magic Kingdom is that I had a blind spot or something I wasn’t aware of going on in the park. I wanted to do my best to know what was going on on the frontlines.
To do this, I’d visit the park as a guest once a month. I’d listen to what the other guests are saying and try...
Nov 1, 2018
In leadership, you can have as many values as you want but if you don’t put actions and behaviors in line with those values, they don’t mean anything.
It seems the values of an organization are on a poster on the wall but they aren’t taken down often enough to be analyzed.
Put your values into action by assessing...