Nov 16, 2023
[00:03:58] Take responsibility for hiring, then address issues or remove employees..
[00:10:54] Ownership mindset leads to remarkable acts of responsibility and trust-building..
[00:14:44] Leaders encourage employees to take risks and assume responsibility for the guest experience
[00:16:47] Take initiative to improve customer experience.
[00:19:13] Embrace the things that make you unique and stand out confidently.
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Taking responsibility is the key to success, both in business and in life. Every outcome can be traced back to one's decisions, and it's crucial to own up to it, no matter how tough it may be. Organizations with top-notch service and ownership, like Disney and Marriott, can transform ordinary experiences into extraordinary ones
Creating a culture where people take responsibility impacts much more than just the guest experience. It's about teamwork and how employees can elevate the customer experience by going the extra mile and owning up to the company's standard.
Leaders can foster a culture of ownership and empower their team to take responsibility. It's all about inspiring and guiding others to make decisions that align with the organization's values and goals. A fantastic book full of wisdom on ownership and leadership is "Extreme Ownership" by Jocko Wieneck. There is no doubt that it will ignite your passion for unlocking your full potential as a leader.
Make sure to listen to this episode of "Come Rain or Shine" to discover the magic of extreme ownership and its potential to transform your business. It's not just a podcast; it's a blueprint for success.