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Come Rain or Shine

Dec 26, 2019

Creating an immersive customer experience does more than just show consumers a good time. Today, Jody and I discuss the value of an onstage vs backstage mentality.


Often our customers judge our attention to detail and our ability to provide quality service based on seemingly unrelated standards. A burnt-out light bulb...

Dec 19, 2019

Have you ever wondered why we separate behaviors and results when we talk about leadership?


I know in my experience, I see many talking about leadership and results and leadership and behavior, but not behaviors and results. Perhaps this has to do with the time we live in where behavior is implied more than anything...

Dec 12, 2019

In this Q&A episode, Jody and I tackle write-in questions concerning leadership development, employee recognition, and brand definition.


With leadership development, it’s important companies routinely evaluate their programs as they all have a shelf life. While monitoring how employees are acknowledged can seem like...

Dec 5, 2019

Oscar Trimboli, author of “Deep Listening: Discover the Five Myths of Listening”, joins in to discuss his background and perspective on listening.


From an early age, Oscar has been fascinated about the intersection of technology and listening. As a former Microsoft and PeopleSoft employee, the question, “How do...

Nov 28, 2019

For many companies, control is exercised through power. From systems of hierarchy to reciprocity, if there is a cultural pathway, chances are it hinges on results over relationships.


But what if I told you we can build a better culture through empowerment, not power? That we can motivate behavior formally to the point...