Jan 31, 2019
After previously detailing our last foundational key to corporate success, on this episode, I discuss technology and its impact on work culture.
Regardless of what key (safety, courtesy, show, efficiency) we sustain, the common denominator is our intent to improve the quality of business. In a technologically dominated...
Jan 24, 2019
After previously discussing the third key of show, in this episode, I rejoin the podcast to discuss our fourth and final key, efficiency.
While making the right decision is important, understanding the order of those right decisions is just as, if not, more important. Like safety, courtesy, and show, efficiency does not...
Jan 17, 2019
After previously discussing the second key of courtesy, in this episode, I rejoin the podcast to discuss our third key, show.
Once people are safe and secured in a highly courtesy environment, it’s important to focus on infrastructure. First impressions are important as they cement the memory for most people....
Jan 10, 2019
After previously discussing the first key of safety, in this episode, I rejoin the podcast to discuss our second key, courtesy.
While safety comes first, having guidelines and setting behavioral expectations for courtesy is important. Like safety, courtesy should never be compromised despite the fact courtesy can have...
Jan 3, 2019
If you’ve ever wondered what Disney considers its greatest quality control measure, safety, far and away, tops the list.
After previously unveiling the four keys Disney uses to create magic (i.e. safety, courtesy, show, and efficiency), in this episode, I discuss the relationship between safety and culture as well as...